RETURN POLICY
If you are not happy with your purchase for any reason, we will gladly accept your return within 15 days.
How to make a free return
1) Contact Us
Visit Contact Us, inform your order number and your email address. Specify the items you may want to return, the preferred return method (drop off to our shop or carrier pick up at preferred address) and the reason for your return.
2) Drop the products or hand them to the carrier
Drop your return at our shop or wait for carrier pick-up on the proposed date.
3) Wait for return confirmation and refund
You'll get an email confirmation when your order has been correctly returned and refund processed (5 - 7 business days).
Right of withdrawal
If you are not satisfied with the Products you received or have simply changed your mind about purchasing them after we have e-mailed you your Order Confirmation, you can return them within 15 calendar days of delivery of the Products and get a refund.
This is a right of withdrawal that you can exercise without penalty and without giving any reason.
Please note that while the Products remain in your possession you are responsible for keeping them safe, secure and in good condition.
In case of returns for change of mind (right of withdrawal), you will be fully reimbursed apart from shipping costs for express delivery, if you had chosen this shipping method.
Legal guarantee for faulty goods
In addition to the above, we recognize the statutory 2-year guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years from the purchase. Please note that Products damaged due to wear and tear are not considered faulty.
You can return faulty Products within 2 years of your receipt of the products and get a full refund, including any shipping costs, as applicable.